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Career Opportunities

Customer Experience Manager

Under the direction of the Director of Operations, this role will not only support the business from an analytical point-of-view and standardization of processes but will also contribute to the team by leading and supporting the counter sales staff. We are a customer-focused business, and are seeking someone who support with the following:

  • Standardizing operational workflow, documenting SOP's, updating SOP's as needed
  • Implementation of standardized processes pertaining to all auto / in operations
  • Lead front counter (Inside Sales) team, including phone reporting
  • CTR on-site IT point of contact
  • Collaborate with Warehouse & Purchasing leaders to improve workflow
  • Conduct Performance reviews for Inside Sales team
  • Participate in hiring / on-boarding new employees
  • Participate in termination / layoff / off-boarding employees at time of exit
  • Facilitate & participate in team meetings
  • Project work as assigned
  • Implementation of Lean transformation for auto / industrial

Internal Sales Representative

  • Provide advice to customers on parts and industrial supplies
  • Fill orders by phone or email from our customers and Outside Salespersons and set expectations for delivery, pick up, or COD
  • Source parts and supplies from local warehouses
  • Assist in creating an environment that nurtures teamwork, efficiency and celebrates success
  • Engage in direct sales initiatives
  • Attend training and skills meetings as required
  • Meet or exceed sales targets

Check out our awesome culture!

Employee Testimonials

I feel respected by my supervisor, believe that I am valued. I am NOT micro managed! I feel like we are a Team, and I know that my coworkers can, and have, covered for me well when needed. We can perform our duties knowing our decisions will be supported. If there is a better direction that could have been taken, there isn't criticism, just discussion on how to best proceed next time.

Anonymous Employee of over 20+ years!

I've never worked for a company where you are treated with so much respect and understanding. As a single parent, I have flexibility when needed which is a huge piece of mind. CTR is family owned and (honestly) family focused. CTR values their team and inspires us to be leaders. We are encouraged to grow and be the best version of ourselves. I couldn't ask for a better place of employment.

Trish Seens, Hired July 2012

I love that we have summer BBQ's, fun games like NFL pools and prize draws. I love the communication between the team and I appreciate all the things Will does - like CAKE DAY! I love that we get to have fun while working hard - great place to work!

Krysta Nitychoruk, Hired August 2019

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